Organisations can call a client or patient with an interpreter already on the line. Non-English speakers can ask us to connect them to their hospital, clinic or service. Registered organisations cover the cost and if yours isn't registered yet, you can choose to pay for the call yourself.
Whether the organisation reaches out or the client does, the interpreter joins the same call and a registered organisation is billed.
Select the language your patient or client speaks, what the call is about and how long it will take.
A qualified interpreter is matched by language, specialty and availability usually in under 60 seconds.
For 3-way calls we bring the non-English speaker in on their own phone. If they're with you, use speakerphone.
Invoiced to your account or charged to your card when the call ends. Your client pays nothing.
Use the form, or call 1300 845 555 and just say your language in English.
Your hospital, clinic, GP or service — the name on your letter is enough.
If the organisation is registered with us, they cover the interpreter and you pay nothing. If not, you can pay for the call yourself, or ask us to contact them for free.
You, the organisation and your interpreter together on one call.
Say your language in English and we'll do the rest — no form required.